Questions

Do I need to know the other person's address?

Not necessarily. If you provide a name and a city, our research team can often locate a current address. If the other person is deceased, we can locate the relevant cemetery or memorial site. If the other person cannot be found, we can plan an itinerary to the place where the event occurred. Many of our clients are not visiting a person. They are visiting a location where something happened. The location does not need to be expecting you.

What if the other person does not want to see me?

This is a possibility we discuss with every client during the planning process. We do not contact the other party on your behalf. We do not announce your arrival. Whether you call ahead or arrive unannounced is your decision, and we advise on the risks and benefits of each approach. If you arrive and the door does not open, we have an alternate itinerary prepared for every engagement. The alternate is usually a walk and a meal. It is not the outcome you wanted. It is an outcome you can live with.

Do you provide emotional support during the trip?

We provide logistical support. Our on-call coordinator is available during your trip for changes to the itinerary, restaurant recommendations, and ground transportation adjustments. We do not provide counseling, therapy, or emotional processing. We recommend arranging a session with your therapist for the week after your return. Many of our clients do not have a therapist before the trip and have one after. We consider this a positive outcome adjacent to our service.

What is the cancellation policy?

Full refund if canceled more than 14 days before departure. 50% refund if canceled 7 to 14 days before departure. No refund within 7 days. We do not judge cancellations. Some trips are not taken on the first attempt. Several of our most meaningful completed itineraries were booked, canceled, and rebooked before the client was ready. Readiness is not our department. We plan the trip. You decide when to take it.

Can I book a trip for someone else?

No. The Itinerary of Regret is a self-referral service. The decision to go back must be made by the person who needs to go back. We have received inquiries from family members, friends, and in one case an estate attorney asking us to plan a trip on behalf of someone else. We decline these requests. The apology, the visit, the reckoning; these must be voluntary. We are a travel agency, not an intervention.

What if I don't have anyone to apologize to? I just want to go back to a place.

Many of our clients are not apologizing to a person. They are returning to a place that holds something they left behind; a version of themselves, a chapter they closed too quickly, a landscape they have not seen since it meant something different. These itineraries are some of our most carefully planned. The place does not need to be expecting you. It does not even need to remember you. You remember it. That is sufficient.

Is this therapy?

No. This is travel planning. We plan trips to difficult destinations with care and attention to the emotional logistics that conventional travel agencies do not consider. The fact that our clients frequently report therapeutic outcomes does not make us therapists. It makes us attentive travel planners. The distinction matters to our insurance provider.